Besides the opportunity to write in first person plural, we started Bloggy Blog as a forum to talk about Consumer Issues that we have faced. We here at Bloggy Blog are big fans of the Consumerist and have started our own blog instead of emailing them with every little thing. Plus, we won't have to read about iPhone rebates as much.
If you aren't aware, Bloggy Blog is very fashionable in terms of clothes, and is a big fan of buying clearance sctüffenzie from normally expensive clothing outlets. You get the premium quality at 'new at midrange store' price.
Anyway, to get to the point, Kenneth Cole's customer service sucks. Bloggy Blog ordered a shirt, pants, and shoes from their online clearance section, and the shirt and shoes arrived ~1 week later. Then an email arrived said that the $30 pants Bloggy Blog had ordered were canceled since they were not actually in stock. We wanted some of the shipping charges refunded, as for instance, if another pair were ordered, the shipping would be $7. Charging for shipping and then canceling the order without refunding an appropriate portion of shipping fees is like stealing, right? Well, Mr. Cole has not seen it fit to return Bloggy Blog's emails, customer service forms, or even answer the phone. And so Mr. Cole, shame on YOU. Bloggy Blog is thinking about complaining to the BBB, as this has worked well in the past with other companies.
While this has been said before, the salespeople at expensive New York stores are silently judging you. Upon entering Mr. Cole's store near Union Square, Bloggy Blog was quickly examined from head to toe by guy that stands at the front. We're guessing from the state of our decrepit Vans, this was not a favorable judging. For the record, Bloggy Blog is not outraged or surprised that this business practice exists -- but is disappointed that it is executed in such a transparent and unsophisticated manner. After all, if this is the level of subtlety required for the position, why not just hire bouncers from Duvet?
UPDATE
This isn't the first time this has happened...
If you aren't aware, Bloggy Blog is very fashionable in terms of clothes, and is a big fan of buying clearance sctüffenzie from normally expensive clothing outlets. You get the premium quality at 'new at midrange store' price.
Anyway, to get to the point, Kenneth Cole's customer service sucks. Bloggy Blog ordered a shirt, pants, and shoes from their online clearance section, and the shirt and shoes arrived ~1 week later. Then an email arrived said that the $30 pants Bloggy Blog had ordered were canceled since they were not actually in stock. We wanted some of the shipping charges refunded, as for instance, if another pair were ordered, the shipping would be $7. Charging for shipping and then canceling the order without refunding an appropriate portion of shipping fees is like stealing, right? Well, Mr. Cole has not seen it fit to return Bloggy Blog's emails, customer service forms, or even answer the phone. And so Mr. Cole, shame on YOU. Bloggy Blog is thinking about complaining to the BBB, as this has worked well in the past with other companies.
While this has been said before, the salespeople at expensive New York stores are silently judging you. Upon entering Mr. Cole's store near Union Square, Bloggy Blog was quickly examined from head to toe by guy that stands at the front. We're guessing from the state of our decrepit Vans, this was not a favorable judging. For the record, Bloggy Blog is not outraged or surprised that this business practice exists -- but is disappointed that it is executed in such a transparent and unsophisticated manner. After all, if this is the level of subtlety required for the position, why not just hire bouncers from Duvet?
UPDATE
This isn't the first time this has happened...
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